Returns & Exchanges
At VICINITY, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange any unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack your items in their original packaging, ensuring all tags are attached and the products are in their original condition.
Ship the Items
Affix the prepaid shipping label provided via the portal and drop off your package at any authorized courier location.
Receive Refund or Exchange
Once our warehouse receives and inspects your return, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing